Switch-On Loyalty & Wallet
Management Platform
Turn customer behaviour data into a competitive edge for your Business
Switch-On by Extra Loyalty Solutions offers a 360˚ loyalty experience that best reflects your customers priorities. Customise, automate and incentivise with our omni-channel integrated platform
Helping You Build Lasting Shopper Relationships
Run multiple loyalty programmes for your Retail Customers, SME, Corporate Customers and for your Employees simultaneously using a single, robust platform
Our rule-based loyalty and wallet management platform Switch-On provides customer behaviour tracking from all transaction channels; embedding with data analytics to propose the right offer to the right customer at the right time and location
Personalised offer management enables upsell, cross sell, churn management and constant revenue generation
Serve 360º for all customer needs, shopping, finance, services
Switch-On, Omni-channel Loyalty and Wallet Platform
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Customer Centric Loyalty & Wallet Processing
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Customer 360˚ Approach
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Cloud Based or onPrem installation
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Ready to use API’s for 3rd party integrations
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Integrations with other Partner Loyalty Programmes or Financial Institutions
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Data Analytics and Decision Support
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ExtraCampaign and Fraud Detection Engine integrated
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Custom Clubs and Subscriptions Management
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Coalition Programme and Multi-Brand Partitioning
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Loyalty enabled Pre-paid, Gift and Corporate Cards
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Gamification
Priceless customer insights...
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Seamless Onboarding Process
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Flexible Campaign Mechanics
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Personalised Offers
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Direct Communication
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Flawless Customer Experience
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Data Management
End-to-End Loyalty & Wallet Management Platform
Customer 360º | Realtime Transaction Processing
Consumer Focused.
Data Driven.
Efficient.
Accelerator.
Technology as a Service...
01
Loyalty Program
Customization
Loyalty Program Customisation
Create and set your own rules for marketing activities and loyalty programmes.
With our solutions, you can set your business priorities and create personalised offers.
View all of your active campaigns via the Campaign Calendar. You can use the Campaign Calendar to set automatic initiation of your programmes based on what you need at the time. The system is flexible and fully adaptive to your requirements.
02
Omni-channel Customer Interaction
Omni-channel Customer Interaction
Stay connected with your customers at every stage of their loyalty programme participation.
Implement mass or individual messages (E-mail/SMS/POS/Push/mobile app/website) informing the members about your current offers.
Send surveys and collect feedback; constantly improve the quality of your loyalty programmes. We offer enhanced smart message editors to help you write engaging content.
03
Rewards and Prepaid Management
Rewards and Prepaid Management
Create personalised reward offers that will encourage your audiences.
Those include discounts, points, gift cards, cash-backs, giveaways and vouchers.
Your rewards can be applied to the whole shopping cart or on selected products.
Enjoy the easy to use and powerful Switch-On platform that functions as an extensive reward library with many schemes and patterns to choose from.
04
Program Partners
Data Hub
Program Partners Data Hub
Stay connected and integrated with your loyalty programme partners.
The Switch-On platform provides multiple API’s, enabling a seamless integration with Banks, e-mail and SMS gateways, Airlines and any other Loyalty Partners you would like to onboard.
05
Administration, Monitoring & Reporting
Administration, Monitoring & Reporting
Switch-On guarantees real-time processing of all loyalty transactions from all customer touch-points.
The platform serves as an extensive database integrator for products and shops involved.
A solution designed to support black-lists administration; ensuring constant monitoring of loyalty programme members’ activity. All types of anomalies are reported instantly to you via alarms & notifications before causing any damage.
06
Customer Service
Application
Customer Service Application
Our Contact Centre application was designed specifically to facilitate processes related to the support of loyalty programme members.
With in the application, you can communicate with customers in real-time, as well as managing their data. It involves following a multi-step approval procedure for selected actions performed by Contact Centre agents.
Benefits for Customers
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Receive personalised offers at the right time, on the right products and based on location
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Access to exciting offers depending on Loyalty Segment
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Receive surprise gifts depending on shopping behaviour
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Access to rewards and discounts with each purchase
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Enjoy the convenience of using your preferred channel, mobile, card or e-mail
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Online access to loyalty accounts via Mobile or Member Portal
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Manage personal preferences and permissions
Get Recognised | Get more | Pay Less
Benefits for Businesses
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Personalise
Improve customer experience with personalised offers to achieve faster and better business results
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Effective Acquisition
Increase customer base quality and reduce acquisition costs with seamless onboarding
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Differentiate
Better understand customers’ needs and preferences based on location, product, time and channel basis in real-time
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Ease of use
Define even the most complex loyalty programme rules without specialised knowledge or IT expertise
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Be in-touch
Communicate through multiple channels effectively at all times
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Happy Customers
Engage and reward the most dedicated clients to maximise customer satisfaction
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Stronger Market Position
Shift purchasing behaviour from competitors to your own business
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Lift
Increase spending per visit
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Retain
Prevent customers from defecting
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Leverage
Effective cross-promotions
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Save
Sharing marketing costs with other Partners
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Re-activate
Targeted campaigns to negatively migrating customers
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Shift
Make special offers on high margin products
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One Single Robust Platform for All
Run multiple loyalty programmes for your Retail Customers, SME, Corporate Customers and your Employees simultaneously
Up to 20% drop of Churn Customers
3 cups
Flour
25%+ increase in number of products placed in basket
Over 18% response rate to direct marketing segment campaigns (sector avg. 5-8%)
35%+ increase in basket size revenues for retailers
Up to 40% YoY increase in retaining upper segment customers
Proven Results
Proven Results